RPA (Robotic Process Automation)

It is the automation of processes through software robots and artificial intelligence that allows tasks that are usually monotonous and repetitive for humans to be performed more precisely, in less time and without margin of error.

With Vívaro Telecom's RPA, we improve experiences and support better decision-making with Automation and Artificial Intelligence, with our technology. We help you reduce costs, speed up tasks and improve the accuracy of core business operations.

Business partner.

Product details

Operational Efficiency

RPA (Robotic Process Automation), RDA (Robotic Desktop Automation), OCR (Optical Character Recognition)/Document Reading, Process Mining, Computer Vision.

We eliminate manual and repetitive tasks:

Transform internal processes, operations and back office with Artificial Intelligence, making them safer, faster and more profitable.

CX Automation

NLP (Natural Language Processing), Single Screen, Chatbots, Voicebots, Emailbots, Mass Mailings.

We improve the customer experience:

Ensure unique experiences in all interactions between your customers and your brand.

Predictive Analytics

Deep learning, Machine learning, Cognitive AI (Artificial Intelligence)

We support companies to make better decisions:

Data management and automated analysis of your customers' behavior to optimize your internal processes and operations.

The biggest challenge for large companies is to unify, simplify and streamline the flow of information and internal processes.

Benefits of process automation:

Reduce operational costs: Reduce costs and increase scalability through automation by improving process efficiency and accuracy.
Improve customer experience: Thanks to advances in technology, customer experience has improved. With RPA (Robotic Process Automation) you can provide faster and more accurate assistance 24 hours a day, 365 days a year.
Increase worker productivity: In companies, there are recurring tasks that occur regularly. With automation, it is possible to eliminate repetitive tasks so that workers can perform activities with greater value.

Use Cases

1. Financial

Automation of 52% of the total contact center traffic in less than 3 weeks via an Intelligent Assistant with savings of $250,000 per month. Development of a Single Screen for the integration of the bank's internal systems.

2. Call Center

First Level Ticket Automation for password resets, releases and unlocks with a saving of 75% in Help Desk operating costs.

Smart Assistants

Chatbot

Voicebot

Emailbot

Virtual Concierge

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform

Intelligence
Self-management
Predictability and prediction
Quick integrations to internal and customer service systems
Single Assistant Platform