dylo CCaaS (Contact Center as a Service)

The Contact Center as a Service platform for your company:

Vívaro Telecom has the dylo CCaaS platform in the cloud for voice services, which allows you to operate from anywhere in the world, is fully adaptable to the size of your Contact Center and with the necessary flexibility to grow your business.

Benefits:

It allows you to operate your Contact Center from anywhere in the world without additional infrastructure costs as it is a cloud platform.
Reduce downtime and mailbox calls.
dylo CCaaS allows you to focus energy and attention on customer experience innovation rather than infrastructure integrations.
Achieves effective contact and recognizes the human voice.
Facilitate the work of your agents, supervisors and coordinators.
Raise your productivity with the lowest investment cost.
It allows you to measure KPIs, supervise, generate reports and monitor in real time.
Maximize the potential of Contact Center agents.
reliability.
Automatic and real-time updates.
You can reach more debtors faster, increase your debt recovery rate, and reduce costs.
Interact with your customers through voice calls.

Features:

INBOUND: Automatic call distribution. Our intelligent system detects available users to make efficient contact with your client.
OUTBOUND: Generates the highest volume of outbound calls and the most effective contact with the help of (Predictive, progressive, automated dialer and preview).
IVR: Guarantee interactions with your customers quickly and efficiently through our Interactive Voice Response (IVR) functionality by creating intelligent routing.
CALL RECORDING: Voice recording functionality to meet contact center quality and compliance needs.
ADMINISTRATOR LICENSE: Easily configure and create your campaigns by assigning roles and permissions. You will be able to create work groups and assign the necessary resources according to your strategy. Decide what information to display and access all your campaign records.
AGENT LICENSE: The easiest way for your agents to manage contacts, receive and make calls, interact with the customer, qualify each interaction and keep track of their work.

Always route calls to the right agent according to your own business rules with ACD Intelligent Routing.
Predictive, progressive and manual markers.
Integration with external systems (such as CRMs).
Admin interface that allows you to view agent status and metrics, discreetly listen and record calls, train agents during a call without the customer listening, intercept calls so the agent and contact can hear you.
Voice recording functionality via audio and digital channels to meet contact center quality and compliance needs.
Reports for real-time and historical reports based on best practices from hundreds of contact centers. Get a complete picture of your contact center performance and gain actionable insights that help you consistently achieve operational and strategic goals.

Do you need to improve the performance of your Contact Center and make your agents more efficient to achieve better voice communication with your customers?