Profile: Financial and banking institution with more than 30 years of experience, which offers services such as credit and debit cards, mortgage loans, different types of loans and insurance, among others.

Background: In order to have state-of-the-art services, the client was looking for new tools to contact their clients to intercalate them with their traditional means of communication, mainly for the collection area, where they needed to provide their clients with new means to communicate, for example through WhatsApp, whose channel is very frequently used by customers. 

Challenges:

• Have new ways of contacting your customers that will support your collection strategies, through the WhatsApp channel and bot development.
• Implement 2 lines in an agile way to test new means of contact with your customers.
• Have the possibility of increasing the number of agent licenses according to your need.

Solution:

The client supported with our platform of dylo Social Media Platinum has implemented more effective collection and contact strategies, which is why the service has been growing according to its needs, currently having 4 lines, more than 100 licenses between agents, supervisors and administrators, making use of the WhatsApp channel, which It allows you to have inbound and outbound conversations, currently having a large volume of outbound, in addition to having bots, integrations and developments that align with your business strategy and is being evaluated to have more growth in services.

Benefits:

• Competitive price and offer according to your needs of use.
• Cloud platform that allows you to have multiple agents connected in different locations.
• Use of WhatsApp channel that allows more direct contact with your customers.
• Have reports that help you obtain metrics from your agents' conversations and thus have information to prepare your budgets.
• Hiring more agents, supervisors, administrators and more channels according to your growth strategy and contact with your clients.
• Development of bots and integrations.
• Sending pre-approved templates to start conversations with the end user (outbound).
• Support 7x24.

Profile: Hospital highly recognized nationally in the health sector with more than 50 years of experience.

Background: The hospital had traditional means of communication with its patients, such as telephone and web page, however they needed to have a tool that through social networks such as WhatsApp would help them to have a more direct and quick contact between patient and doctor to answer questions. As a result of the pandemic that began in 2020, the hospital is interested in the use of our platform dylo Social Media to answer questions about the Covid through WhatsApp.

Challenges:

• Have quick and direct contact between patient and doctor to answer Covid questions through WhatsApp.
• Use a single service number through WhatsApp.
• Make the line known to patients using its website.
• A rapid implementation of the platform is needed and the WhatsApp line is put into production, due to the emergency situation that began due to the pandemic.

Solution:

• Our platform of dylo Social Media Platinum with agent licenses and the WhatsApp channel enabled.
• Use of the same line/number.
• User profiles (agent and supervisor).
• Simultaneous conversations.
• Quick response time.
• Automatic responses.
• ACD distribution.
• Productivity metrics.

Benefits:

• Competitive price.
• Cloud platform.
• Approach to patients and speed in response time. 
• Agents (doctors) can connect from anywhere.
• Simultaneous conversations and traceability of each of them to obtain reports and statistics.
• Being a multi-channel platform, different channels or social networks can be enabled.
• Bots.
• Integrations with CRM's.
• 7×24 support.

Profile: Recognized school in Monterrey that offers bilingual and bicultural educational services at the preschool, primary and secondary levels, as well as additional services to students and parents.

Background: The client required a tool that would help them provide better care to parents and students, as well as provide school information and make reservations for their event rooms in a more efficient way, supported by their social networks.

Challenges:

• Provide faster information to students and parents using social networks.
• Have direct contact with your users.
• Use a tool that allows better control in the attention to school users. 

Solution:

To meet the client's need, it was proposed to use the platform of dylo Social Media Gold and configure the WhatsApp, Facebook Wall and Messenger channels with 6 agents and 1 supervisor. With this solution, the client has been able to provide faster and more efficient service to its users to better control their processes.

Benefits:

• Competitive price.
• Cloud platform.
• Greater rapprochement with parents and students.
• Attention through the channels / social networks of the school.
• Growth of agents and channels according to the needs of the school.
• Growth of agents and channels according to the needs of the school.
• Reports that allow you to have chat attention metrics.
• Use of Bots that allow optimizing conversations.
• Have 7×24 support.