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Tink from Vívaro Telecom

Optimize the performance of your infrastructure and applications.

We put at your disposal our self-management web platform tink® for contacting your customers, giving you the benefit of getting closer and strengthening communication through SMS, Flash and RCS messages, as well as eMailing and Blaster.

To provide an exceptional service, we have a diversity of routes, integration of CRMs and ERPs through APIs or webservices.

Self-management and functionalities make tink® a powerful and robust support tool for your campaigns. Ask about all our shipping methods.

Tink® SMS
  • Standard
  • Masked
  • Dedicated Short Number
  • Flash SMS
Tink® Blaster

Send a massive Blaster to your customers with pre-recorded audio messages to their cell phones or landlines.

Tink® eMailing

Mass mailing.

  • Subscribers
  • lists
Tink® RCS

It is a new messaging standard that allows the sending of rich content.

Tink® SMS

MODALITIES:

  • Standard SMS – Use dynamic, non-unique sender numbers. 1 and 2 Ways.
  • Masked SMS – It uses a “mask” instead of a number. The mask is contracted exclusively, 1 way.
  • SMS Dedicated Short Number – Exclusive Short Number. No other company will use the sender number, so it gives confidence and certainty to whoever receives it. 1 and 2 ways.
  • SMS Flash – With SMS Flash you can ensure that your customers always see your information as it is displayed on the mobile device screen and remains visible until the user presses a button in the Flash message.

 

  • Self-management portal.
  • Automatic reply.
  • Integration of CRMs and ERPs through APIs or webservices.
  • Dashboard and reports.
  • Sanitization of your database by detecting and eliminating invalid numbers.
  • Campaign programming.
  • Express campaigns.
  • If you need to send a text that includes 2 or more messages, with the "concatenation" function they can be delivered to your end users' cell phones in a single "bubble".
  • If you have few agents, the "segmentation" function allows you to distribute messages evenly throughout the established hours of a campaign.
  • Retry of failed shipments.
  • Attention chat.
  • Cost Savings: Contact your customers with tink®SMS, the means of contact that offers the best return on investment (ROI).
  • Versatility: Contact your customers with massive, transactional, code validation (OTP), collection and advertising campaigns.
  • Effectiveness: Approximately 98% of mobile users who receive a message SMS they read it and the 90% read it in less than 3 minutes.
  • Far-reaching: In our country, approximately 30% of the 120 million mobile lines are not smartphones, and yet these devices are also within your reach because they have the ability to receive messages SMS.

Call Centers (BPO/In company)

  • Carry out your collection campaigns in an agile way, without stress and avoid frustration to your clients.
  • Report the launch of offers and promotions through mass marketing.

 

Financial sector

  • It automates the instantaneous sending of bank notifications, purchases, cash withdrawals at ATMs and other banking services.
  • Organize loyalty campaigns for your account holders.
  • Promotes the use of financial products and services.
  • For added security, use tink®SMS for the confirmation of PINs of your clients.
  • Send an SMS to validate the owner's mobile number.

 

Government

  • Run political campaigns.
  • Prepare candidate preference surveys.
  • Promote and send news of interest to raise the popularity of your candidate.

 

Retail (Department stores)

  • Send advertising campaigns.
  • Carry out effective collection campaigns through tink®
  • Make order delivery notices.
  • Share the latest promotions with your customers.

 

Hospitality (Hotels, Travel Agencies)

  • Send an appointment reminder and confirm reservations.
  • Send alerts of flight dates and times.

 

Logistics and Packaging:

  • Make order delivery notices.
  • Share package delivery status.
  • Conduct satisfaction surveys.

 

Profile:
Contact Center company with more than 300 agents that serves the financial sector.

Background
The client had an SMS service which did not meet the SMS message delivery time requirements.

Challenges:
* Migrate all agents from your current platform to the new one.
* Make sure to meet the delivery times requested by the financial sector.
* Business level care in case of failures.
* Possibility of providing development to adapt the platform to the operation of the Contact Center.

Solution:
Solution Tink® SMS in the cloud with database sanitization, Black List, Scheduling shipments by time, different methods of sending SMS (Standard, Masked, Short Dedicated) 1 and 2-way communication Billing scheme for consumption
Benefits:
* Competitive rates.
* Experience in Contact Center.
* Enterprise level support.
I Platform in the cloud accessible through a web portal and with integration
through webservices or APIs.
• Agents can work from anywhere with any computing device with internet access.

Tink® Blaster

Send pre-recorded and personalized audios to your clients in a massive way and with great effectiveness at
through your self-management web platform Tink®Blaster.

  • Web self-management platform.
    • Administration of users and schedules.
    • Sending pre-recorded audio or through the Text To Speech functionality (Male Voice and
    feminine).
    • Call to transfer.
    • Detection of answering machine with option to leave audio in mailbox.
    • Programming of audio repetition during the call.
    • Sanitization of your database by detecting and eliminating invalid numbers.
    • Dashboard and reports.
    • Programming of campaigns.
    • Express campaigns.
    • Integration to CRMs and ERPs through webservices and APIs.
    • Detection of ANIs by region (geolocation).
    • ANI rotation.
  • Save Costs. Wear Tink®Blaster It is much cheaper and much faster than
    make phone calls with agents.

 

  • Ease of use. No systems knowledge or training required
    specialized.

 

  • Robust tool. Tink®Blaster It has multiple functions to configure and
    get the most out of the tool.

Call Centers (BPO/In company)

• Carry out your collection campaigns in an agile way, without stress and avoid frustration to your customers.
customers.
• Reports the launch of offers and promotions through mass marketing.
• Send payment reminders (collection).​
• Share information about the launch of offers and promotions (mass marketing).


Financial sector
• Organize loyalty campaigns for your account holders.
• Promotes the use of financial products and services.
• Makes an effective collection without the interaction of an agent with the client.

 

Government
• Run political campaigns.
• Prepare candidate preference surveys.
• Promote and send news of interest to raise the popularity of your candidate.


Retail (Department stores)
• Send advertising campaigns.
• Carry out effective collection campaigns through Tink® Blaster.
• Share the latest promotions with your customers.

 

Tink® RCS

(Rich Communication Services)


Capture the attention of your customers with Tink®RCS, the messaging technology that gives you
functionalities enriched with the image of your company through an image carousel,
videos, conversations with your customers, action buttons and many more.

 

  • Image and logo of your company.
  • Image carousel.
     Action buttons (location of branches, dialing a number for service,
    QR codes, launch of native apps on the Android device).
  • Channel and sender verified.
  • Option to send rescue SMS messages for mobiles not compatible with the
    RCS technology.
  • Rich Messages. Provide a better experience to your customers.
  • Brand positioning. Be an early adopter of technology Tink®RCS in your company and capture the attention of your customers.
  • Versatility. Take advantage of the features of Tink®RCS with interactive buttons (buttons)
    action) and share the location of your branches, add a button with your data
    contact for your customers to make a call, add QR codes, etc.
  • High impact. To engage your customers, your channel Tink®RCS take advantage of the
    maximum the advantages and performance of a smartphone, with the graphic content of
    images, logos, videos, action buttons and carousels.
  • Certainty. The channel Tink®RCS of your company is verified by Google, which prevents fraud and
    identity theft and appearing as a verified sender on your customers' cell phones gives them the certainty that it is your company that is contacting them.
  • A single application. You do not need to develop your own app since Tink®RCS use the app
    Android native messaging. Take advantage of the technology Tink®RCS without the need for
    that your customers install additional applications to those pre-installed on their smartphones.

Call Centers (BPO/In company)
• Handles most basic customer service requests.
• Share information on your Tink®RCS channel about the launch of offers and
promotions (mass marketing).


Financial sector
• Increase the number of account holders who make payments on time.
• Promotes the use of financial products and services.


Government
• Run political campaigns with a carousel of images.
• Publishes citizen service numbers.
• Share the locations of government agencies.

Retail (Department stores)
• Reactivate users and increase the number of repeat customers.
• Share advertising.
• Makes delivery notices of orders.
• Update your customers with the latest promotions.
• Share the location of your branches.
Hospitality (Hotels, Travel Agencies)
• Manage a channel of Tink®RCS for reservations.
• Take virtual tours of vacation spots.


Logistics:
• Track order delivery.
• Share delivery status.

 

Tink® eMailing

Do you need an email marketing tool to contact your customers to create loyalty,
To inform, to increase sales or generate trust towards a service or product?


Tink® eMailing de Vívaro Telecom is a web platform that facilitates the management of campaigns for
communicate digitally with leads and customers through mass emailing to
a database of contacts.

  • Self-managed web platform.

  • Scheduling times for sending campaigns

  • Ability to add attachments.

  • Supports hyperlinked images.

  • Customizing Sender Names.

  • Creating contact groups to facilitate segmentation.

  • User can bring their own SMTP (Simple Mail Transfer) server configuration
    Protocol)

  • Detailed statistics report generator.

  • Tink® eMailing It has an intuitive Dashboard that helps our clients make decisions
    decisions that optimize campaign strategy.
  • Subscribers Module that allows you to create your own subscribers, mailing lists and the
    groups to be used for sending emails.
  •  Tink® eMailing allows you to enable the data required for SMTP (Simple) shipments
    Mail Transfer Protocol).
  • Tariff plan with affordable and competitive prices.
  • Improve your Customer Experience and your closeness to your clients.
  • No limit on the number of contacts (emails) to import into lists (.xls and
    .xlsx).

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